Return and Refund Policy

At HardoiMart, customer satisfaction is our top priority. We strive to provide high-quality products, but we understand that issues may occasionally arise. To ensure a hassle-free shopping experience, we’ve outlined our return and refund policy below:

Eligibility for Returns and Refunds

1. Damaged Products: If you receive a product that is damaged due to manufacturing defects.
2. Expired Products: If the product delivered to you is past its expiry date.

In such cases, you are entitled to either:

• A  replacement  of the product, or
• A  full refund  of your purchase.

Conditions for Returns and Refunds

1. Timeframe: Returns or refund requests must be made within 24 hours of receiving the order.
2. Original Condition: The product must be returned in its original packaging along with proof of purchase (e.g., receipt or order confirmation).

   Exchange/replacement product will be delivered within  1 day.

Steps to Initiate a Return or Refund

1. Contact our Customer Support Team within 24 hours via:
   • Email: info@hardoimart.in
   • Phone: 8506948984
     Name : Aman Yadav
2. Provide the following details:
   • Order ID
   • Description of the issue (e.g., damaged or expired product)
   • Clear photographs of the product highlighting the issue (if applicable).
3. Our team will verify your request and arrange for the replacement or refund promptly.

Exceptions

• Products not reported within the 24-hour timeframe will not be eligible for returns or refunds.
• Products damaged due to mishandling after delivery are not covered under this policy.

Refund Process

• Refunds will be Credited to your original payment method within  24 hours 
   after approval.

Customer Support Assistance

We are here to help! If you have any questions or concerns, please don’t hesitate to reach out to our support team.

This policy ensures transparency and customer trust while maintaining clarity on the timeframe and conditions. Let me know if you'd like adjustments!